- It is important to give us a valid mailing address and not a PO BOX because on all shipments, signature is required.
- Majority of all orders should be shipped out from our warehouse within 2 business days. If we do not have it in stock or it is back order, we will contact you by phone or email as soon as the order is processed.
- The only charges on your credit card are the merchandise that will be shipped. All other items will be marked as back order.
- COD shipment is not acceptable
- If the box is damaged or opened during the shipment, verify the contents and if damages to the goods have occurred please contact the carrier to file a claim.
At Sassounian Mtl Inc, we are dedicated to satisfy all you Jewellery supply needs.
- If you are not satisfied, let us know within 15 days and you will be refunded in full excluding the shipping charges.
- If returned within 30 days you will have a credit of the full amount (excluding the shipping charges) with us, for your next purchase.
- All returned items must be unused and in their original packaging. We reserve the right to refuse all items which are used, damaged or cannot be sold as new.
- All returns require an authorized return number. All packages without a return number will be refused.
- All our machines have a full one year warranty (from date of invoice).
- Our warranty covers manufacturer defects. Any claims due to misuse will not be accepted.
- Our expert technicians will fix the problem. Only if the problem can’t be fixed, will the machine be replaced.
- You are responsible for the shipping cost for the warranty repair or replacement.
- Prices may change without prior notice due to currency fluctuations or manufacturing cost.