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Complete Line of Jewellery Supplies

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Terms & Conditions

SHIPPING

  • It is important to give us a valid mailing address and not a PO BOX because on all shipments, signature is required.
  • Majority of all orders should be shipped out from our warehouse within 2 business days. If we do not have it in stock or it is back order, we will contact you by phone or email as soon as the order is processed.
  • The only charges on your credit card are the merchandise that will be shipped. All other items will be marked as back order.
  • COD shipment is not acceptable
  • If the box is damaged or opened during the shipment, verify the contents and if damages to the goods have occurred please contact the carrier to file a claim.

RETURN

At Sassounian Mtl Inc, we are dedicated to satisfy all you Jewellery supply needs.

  • If you are not satisfied, let us know within 15 days and you will be refunded in full excluding the shipping charges.
  • If returned within 30 days you will have a credit of the full amount (excluding the shipping charges) with us, for your next purchase.
  • All returned items must be unused and in their original packaging. We reserve the right to refuse all items which are used, damaged or cannot be sold as new.
  • All returns require an authorized return number. All packages without a return number will be refused.

Warranty

  • All our machines have a full one year warranty (from date of invoice).
  • Our warranty covers manufacturer defects. Any claims due to misuse will not be accepted.
  • Our expert technicians will fix the problem. Only if the problem can’t be fixed, will the machine be replaced.
  • You are responsible for the shipping cost for the warranty repair or replacement.

 PRICES

  • Prices may change without prior notice due to currency fluctuations or manufacturing cost.